End User IT Facilitation

Today business constantly need to optimize delivery methodologies and keep in pace with market dynamics in order to manage competitive business scenario. This calls for business process re-engineering leading to a change management process in the organization and distribution network which is highly dependent on IT.

Common Challenges

  • An effective roll-out can mean the difference between tangible business improvements and a huge drain on an organization's time, resources and money. Rolling out a new technology product in the company gets the best of its core competencies
  • Adoption of new technology products is critical—and largely determined by how they are rolled out. The department doesn't have the capacity to do what it's doing now, plus the added responsibility of a new initiative like training employees on a new technology
  • Requirement of variable workforce at company's expenses
  • Execute efficiently against tight timeliness with minimal ramp-up time

Our Key Offerings

Deployment: The deployment service consist of the following

  • Site readiness assessment and audit
  • Current set-up deployment
  • Data migration
  • User Handholding
  • Sign-off

Support: The Post Roll out support services consist of the following:

  • Remote support through helpdesk
  • Call management
  • SLA management
  • Patch & version management
  • Onsite support
  • Hardware break fix
  • Fresh installation or re-installation