Terms & Conditions

The website www.thoughtsol.in (“Thoughtsol.in”) is operated by ThoughtSol Infotech Private Limited (“ThoughtSol” or “us” or “we” or “our”), having its registered offices located at F-12, 1st Floor, Kalkaji, 110019, New Delhi, Delhi, India; 434 435, 4th floor, Tower B Logix Technova Sec 132, Noida- 201304, India and Silicon Square-2303, 1st Floor, 21st Cross, K R Road, BSK 2nd stage, Bengaluru-560070, India. Please read the Conditions of Use document carefully before using the Thoughtsol.in website. By using the Thoughtsol.in website, you signify your agreement to be bound by ThoughtSol’s Conditions of Use.

For any details on our security practices, please read our Privacy Notice. For any queries or issues relating to Thoughtsol.in, you can contact us by clicking https://www.thoughtsol.in/contact-us/

PAYMENTS

How do I pay for a ThoughtSol purchase?

ThoughtSol offers you online payment transactions for any purchase. Whatever your online mode of payment, you can rest assured that ThoughtSol ‘s trusted payment gateway partners use secure encryption technology to always keep your transaction details confidential.

You may use Internet Banking or EMI Option to make your purchase.

ThoughtSol also accepts payments made using Visa, MasterCard.

Are there any hidden charges (Octroi or Sales Tax) when I make a purchase on ThoughtSol?

There are NO hidden charges when you make a purchase on ThoughtSol. The prices listed for all the items are final and all-inclusive. Also, there are no delivery charges. The price you see on the product page is exactly what you pay.

How do I pay using a credit/debit card?

We accept payments made by credit/debit cards issued in India.

Credit cards

We accept payments made using Visa and MasterCard.

To pay using your credit card at checkout, you will need your card number, expiry date, and three-digit CVV number (found on the backside of your card). After entering these details, you will be redirected to the bank’s page for entering the online 3D Secure password.

Debit cards

We accept payments made using Visa and MasterCard.

To pay using your debit card at checkout, you will need your card number, expiry date (optional for Maestro cards), and three-digit CVV number (optional for Maestro cards). You will then be redirected to your bank’s secure page for entering your online password (issued by your bank) to complete the payment.

Is it safe to use my credit/debit card on ThoughtSol?

Your online transaction on ThoughtSol is secure with the highest levels of transaction security currently available on the Internet. ThoughtSol uses 256-bit encryption technology to protect your card information while securely transmitting it to the respective banks for payment processing.

All credit card and debit card payments on ThoughtSol are processed through secure and trusted payment gateways managed by leading banks. Banks now use the 3D Secure password service for online transactions, providing an additional layer of security through identity verification.

What steps does ThoughtSol take to prevent card fraud?

ThoughtSol realizes the importance of strong fraud detection and resolution capability. We and our online payments partners monitor transactions continuously for suspicious activity and flag potentially fraudulent transactions for manual verification by our team.

In the rarest of rare cases, when our team is unable to rule out the possibility of fraud categorically, the transaction is kept on hold, and the customer is requested to provide identity documents. The ID documents help us ensure that the purchases were indeed made by a genuine cardholder. We apologise for any inconvenience that may be caused to customers and requests them to bear with us in the larger interest of ensuring a safe and secure environment for online transactions.

How does ‘Instant Cashback’ work?

The ‘Cashback’ offer is instant and exclusive to ThoughtSol.in. You only pay the final price you see in your shopping cart.

What is ThoughtSol’s credit card EMI option?

With ThoughtSol’s credit card EMI option, you can choose to pay in easy installments of 3, 6, 9, 12, 18*, or 24 months* with credit cards from the following banks:

·         HDFC

·         Citi

·         ICICI

·         Kotak

·         Axis

·         IndusInd

·         SBI

·         Standard Chartered

·         HSBC

*18 & 24 months EMI options are available from select banks only. Please refer to the table below for more details:

How do I make a payment using ThoughtSol’s credit card EMI option?

Once you’ve added the desired items to your ThoughtSol shopping cart, proceed with your order as usual by entering your address. When you’re prompted to choose a payment mode for your order, select ‘EMI’ & follow these simple steps:

·         Choose your credit card issuing bank you wish to pay from

·         Select the EMI plan of your preference

·         Enter your credit card details

·         Click ‘Save and Pay’

Please note that the full amount will be charged to your card on the day of the transaction.

RETURNS POLICY

Returns is a scheme provided by ThoughtSol directly under this policy in terms of which the option of exchange, replacement and/ or refund is offered to you. All products listed on ThoughtSol’s website have the same returns policy. For all products, the returns/replacement policy provided on the product page shall prevail over the returns policy.

The return policy is explained below:

Returns Pick-Up and Processing

During pick-up, your product will be checked for the following conditions:

The field executive will refuse to accept the return if any of the above conditions are not met. For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the seller.

General Rules for a successful Return

·         In certain cases where the seller is unable to process a replacement for any reason whatsoever, a refund will be given

·         For products where installation is provided by ThoughtSol’s service partners, do not open the product packaging by yourself. ThoughtSol’s authorised personnel shall help in the unboxing and installation of the product.

‘In case the product was not delivered, and you received a delivery confirmation email/SMS, report the issue within 7 days from the date of delivery confirmation for the seller to investigate.’

CANCELLATIONS AND RETURNS

·         You can check the status of the product replacement, you requested. In most locations, the replacement item is delivered to you at the time of pick-up. In all other areas, the replacement is initiated after the originally delivered item is picked up. Please check the SMS & email we send you for your replacement request for more details.

·         The items cannot be returned after the time-period mentioned in the seller’s Returns Policy.

·         You can raise the request to return your items with these simple steps:

1. Log into your ThoughtSol account

2. Go to My Orders

3. Click on ‘Return’ against the item you wish to return or exchange

4. Fill in the details and raise a return request

Once you raise a request, you’ll get an email and SMS confirming that your request is being processed. Based on the item, your request may be automatically approved, or you may be contacted for more details. If the request is approved, the item will be picked up after which you will get a replacement or refund. You can also track the status of your return request instantly from the ‘My Orders’ section of your ThoughtSol account.

Contact Us

At ThoughtSol, we are committed towards delivering prime-quality products and services. Please contact us for any questions or comments regarding this platform through the link: https://www.thoughtsol.in/contact-us/