IT Service Helpdesk

Creating Elite Employee Experiences

Have a technology Issue? We have a 24×7 IT service desk support

SLA
Management

Leverage your IT Infrastructure & IT Processes with our centralised managemen of IT 24x7 team support.

Vendor
Management

We choose only efficient vendors and further communicate, organise and mange your vendor relationships with them for you.

Tools
Management

We advise & integrate tools that can accelerate business productivity and in return save costs and increase efficiency.

Workflow
Management

Enhance your workflow Management with our automation service that phase out unnecessary tasks.

Asset
Management

To keep your business running smoothly, we manage inventory of both your hardware & software globally.

What Thought-Sol Offers

With Modern Business relying larger on IT infrastructure and available for end consumers 24/7 it would be a faux pas without an IT Support team that’s readily available 24×7 to resolve issues, is flexible and is user friendly.

For all our customers & their team, we provide a single point of contact (SPOC) to enable fast and easy resolution, hence enabling productivity and eliminating any hindrance in technology that may come in the way of their business. SPOC enables customers in achieving a unified experience throughout their team and at the same reducing downtime.

Our IT service desk members are efficient and effective and are well trained in remitting both unplanned interruptions incidents such as server down and service requests such as password reset.

To enable an uninterrupted and effortless IT experience, we offer both dedicated onsite as well as off-site service desk solutions to cut down on any technology issue.

Our Customer Relationship Management has enabled an FCR approach which enables our 24/7 IT Support team to resolve IT customer problems, questions or needs the first time they call, without the need of a follow-up.